At Southern Classic Cars, our commitment to providing quality service from start to finish drives our every move. Our Corporate Philosophy is driven by a very simple concept - everything we do must be driven by the needs of our customers. This led us to develop a business framework that gives us flexibility to quickly respond to our customers on an ongoing basis. The Southern Classic Cars business framework consists of three key steps:
1. Understanding what our customers need: At Southern Classic Cars, we are committed to listening to the voice of our customers. We do this on a regular basis through customer satisfaction research, driver surveys, Customer Advisory Boards, customer interviews and on-site visits. We then use this insight into your requirements to optimise the way we work. Some examples of this include: You shared with us exactly what our business and personal customers need from us - so we have developed our Personal and Business divisions that tailor solutions for these distinct customer groups. You told us that your number one priority is a hassle-free mobility solution - so we have established an organisation-wide business optimisation and quality control program to ensure we deliver exactly what you have asked for, first time, every time.
2. Building a world class supply chain: By understanding exactly what our customers need, we are then able to work with our national supplier network to deliver new, customer centric solutions. For example: New vehicle delivery service Online booking service available on our website Vehicle maintenance pick up and drop off service.
3. Delivering a flawless customer experience: We know that our solutions need to work every time, so we have built an organisation-wide program to ensure all our solutions deliver a hassle-free and smooth experience. Our Business Optimisation team has been established not only to build industry-leading solutions, but also to monitor the quality of business processes so we can continuously improve the FleetPartners' customer experience.
Southern Classic Cars: To be Australia's leading provider of automotive-related mobility solutions by relentlessly challenging the status quo, to continuously improve the customer experience. This means that we never just "set and forget".
Our business is driven by a constant cycle that continues in the relentless pursuit to exceed our customers' expectations. By challenging the way we work with each other, with our suppliers and with our partners, we make sure you receive the best suited fleet solution for your needs. In addition to our Corporate Vision, the Southern Classic Cars & Volcan Ford team is proud to work according to our five core values:Teamwork: Make things easier for one another, so that we succeed together.
Ambition: Set aspiring and ambitious goals, and to deliver them with passion, intellect, determination and beyond customer expectations.
Creativity: Imagine all possibilities and make them happen; to think outside the box and place innovation above simply achieving the fundamentals.
Integrity: To be honest, fair and to always follow through what has been agreed upon.
Accountability: To be empowered; to take ownership of all actions and commit to the end, no matter the outcome.
Why use Us? Because you will be working alongside the best team in the Illawarra and N.S.W.